Hello Clients of Thurman Veterinary Center!

We are excited to start another wonderful year together! 2020 is bringing about some changes in the office, new specials, and different protocols that we are eager to share with you.

Monthly Specials: This year we have condensed our specials and kept the super saver months active.

February: 20% OFF Dental Cleanings

March: Microchip Month! 20% OFF Microchip placement and lifetime registration

May: Flea and Tick Month! 20% OFF Any Flea and Tick Product

June: Allergy Awareness Month! 20% OFF Allergy Testing

October: 20% OFF Dental Cleaning

November: 20% OFF Senior Wellness Exam and Bloodwork Package

December: FREE Nail Trim or Anal Gland Expression w/ donation of blanket/bed/towel/toy for a local shelter/rescue (**in 2019 we donated to A SafeFurr Place Animal Rescue, which is a local Kern County rescue organization).

Scheduled Holiday Closures: This year we will be closed on Memorial Day, Labor Day, Columbus Day, Thanksgiving Day, The day after Thanksgiving, December 23-25th, and New Year’s Eve.

Unscheduled Days Off: Currently Thurman Veterinary Center is a one veterinarian hospital and with that comes the occasional unscheduled day off. We understand how inconvenient this can be, and we try our hardest to always accommodate every animal that needs to be seen, in the timeliest manner possible. However, this job can be very taxing, both physically and emotionally, and once in a while things do come up where Dr. Thurman has to have a day off. We appreciate each and every one of our clients who have stuck by us and understand that this is part of attending to a small practice.

Training days: Training days are a requirement to keep Dr. Thurman’s veterinary license active, as well as staying up to date on staff education. A few times a year we will be closed for these trainings. We want to stay up to date with the most current medical technology, and we use this time for all staff to continue their education.

Doctor/ Patient Relationship: Thurman Veterinary Center requires that there is at least ONE active doctor exam on file per year to prescribe medications, do diagnostic testing, preform procedures, or give medical advice pertaining to any animal. This is applicable to our regular clientele, as well as breeders, rescues, FFA, 4H, Ranch calls, etc. This is not only a requirement for our office, but it is a requirement of the Veterinary Medical Board and the State of California. Please see the bylaws listed below:

2032.1. Veterinarian-Client-Patient Relationship.

(a) It is unprofessional conduct for a veterinarian to administer, prescribe, dispense or furnish a drug, medicine, appliance, or treatment of whatever nature for the prevention, cure, or relief of a wound, fracture or bodily injury or    disease of an animal without having first established a veterinarian-client-patient relationship with the animal patient       or patients and the client, except where the patient is a wild animal or the owner is unknown.

(b) A veterinarian-client-patient relationship shall be established by the following:

(1) The client has authorized the veterinarian to assume responsibility for making medical judgments regarding the health of the animal, including the need for medical treatment,

(2) The veterinarian has sufficient knowledge of the animal(s) to initiate at least a general or preliminary diagnosis of the medical condition of the animal(s). This means that the veterinarian is personally acquainted with the care of the animal(s) by virtue of an examination of the animal or by medically appropriate and timely visits to the premises where the animals are kept, and

(3) The veterinarian has assumed responsibility for making medical judgments regarding the health of the animal and has communicated with the client a course of treatment appropriate to the circumstance.

(c) A drug shall not be prescribed for a duration inconsistent with the medical condition of the animal(s) or type of drug prescribed. The veterinarian shall not prescribe a drug for a duration longer than one year from the date the veterinarian examined the animal(s) and prescribed the drug.

No-Show and Cancellation Fee: Thurman Veterinary Center is currently a one veterinarian office and each appointment scheduled is very important time for us. With that being said, we will be starting a no-show and cancellation policy that will charge $25 per action. If a cancellation call is made more than 24hrs prior to the scheduled appointment no charge will be added to the account.

Habitual No-Show: If you do not show up for three appointments that you have scheduled without any notice, we will no longer schedule appointments for your account. This effects the schedule, staff, and it is not fair to the other clients that are waiting for an appointment. If this does occur we will mail your medical records to the address on file.

Medication Preparation: For those of our clients that receive medications that are cut in half (or altered in any way) we are not able to do this any longer. California has changed their policies on medication handling and this is one of their newest updates. We apologize of any inconvenience.

TeleMedicine:  As per the Veterinary Medical Board and The Office of Administrative Law (OAL) approved the decision of the board to amend California Code of Regulations (CCR), title 16, division 20, article 4, section 2032.1 related to Veterinarian-Client-Patient Relationship. The amendments make several non-substantive revisions to the regulation, and the following subsections were added to address telemedicine:

(e) No person may practice veterinary medicine in this state except within the context of a veterinarian-client-patient relationship or otherwise permitted by law. A veterinarian-client-patient relationship cannot be established solely by telephonic or electronic means.

Therefore, we cannot approve medical decisions, treatments, or testing over the phone/email unless we have a current Doctor-Patient relationship, and we have seen that pet within 1 year.

Thurman Veterinary Center Puppy Classes: This year we will be offering a new program for puppy socialization in our office. It is a 6 week long program, Saturday classes, and it will cost $80 to attend. Our first class will begin on 03/07/2020 and Graduation will be 04/18/2020 (No class on Saturday March 28th). Please contact us for more information, or to schedule to attend.

Boarding: As some of you may know, we now offer boarding in our facility. It is a Monday- Friday drop off/ pick up schedule. We have staff that are with the animals over the weekends, however the office itself is closed. We require that the pet is up to date with their DA2PP, Rabies, Bordetella, and Influenza vaccinations. We also require that your pet has been treated for fleas and ticks.

Grooming: Grooming has finally arrived to Thurman Veterinary Center! Our groomer is in office Monday- Friday and appointment drop offs are from 8-9 am. When you arrive you will meet with the groomer and go over your specific preferences. Once your pet has been completed the groomer will notify you of pick up time. Prices are depending on weight.

We would like to take this moment to thank all of our loyal clientele and let you know how much we all appreciate each and every one of you. From the beginning we have felt extreme amounts of love and support from the people of this city. We thank you for being so understanding of our family owned small business. We are looking forward to a wonderful 2020 together!

Sincerely,

The Thurman Veterinary Center Family