Our Mission
At Thurman Veterinary Center our goal is to nurture the human-animal bond through progressive, thorough, and thoughtful medical care for our patients, and through education for our clients. We will strive to work within client constraints and focus on providing exceptional, empathetic customer service. We will empower each other with trust and respect in an open, fun and family oriented environment.
Our Values and Beliefs
Here at Thurman Veterinary Center, our core values and beliefs are simple:
- We have direct and clear communication.
- We strive for excellence in all task.
- We follow the motto “It is my job” making sure to help all team members when needed.
- We “keep calm and carry on.” We maintain our composure during stressful times to make sure the job gets done efficiently and effectively.
- We show compassion towards pets and their owners.
We have an open-door policy that encourages interaction, discussions, and the exchange of ideas to improve the work environment and increase our productivity.
Our Code of Ethics
- In our relations with others, veterinarians, and staff alike, we should speak and act on the basis of honesty, fairness, and respect.
- Veterinarians should consider first the welfare of the patient for the purpose of relieving suffering and disability while causing a minimum of pain or fright. Benefit to the patient should transcend personal advantage or monetary gain in decisions concerning therapy.
- Neither veterinarians nor staff should employ professional knowledge of attainments or render services under terms or conditions that tend to interfere with the free exercise of judgment and skill or tend to cause a deterioration of the quality of veterinary medicine.
- Veterinarians and staff should seek for themselves and our profession the respect of colleagues, clients, coworkers, and the public through courteous verbal exchange, considerate treatment, professional appearance, professionally acceptable procedures, and the utilization of current professional scientific knowledge.
- Veterinarians and staff should respect the rights of clients, colleagues, and other health care professionals. No one shall belittle or injure the professional standing of another member of the profession or unnecessarily condemn the character of that person’s professional acts in such a manner as to be false or misleading.
- Veterinarians may choose whom they will serve. Once they have undertaken care of a patient they must not neglect the patient. In an emergency, however, they should render service to the best of their ability.
- It is our responsibility to offer the highest level of education to our clients so they may make the best medical decisions for their pet(s). Our focus is not to sell, but rather educate.
- Advertising or solicitation of clients by veterinarians and staff should adhere to the Advertising Regulations of the AVMA, and should, in no case, be false, misleading, or deceptive.
- Veterinarians should observe all laws, uphold the honor and dignity of our profession, and accept its self-imposed discipline.
- The responsibilities of the veterinary profession extend not only to the patient but also to our society. We must strive to give back to the community in any way we can.
